Frequently Asked Questions
Ordering, pricing, quotations, delivery and returns — the questions we are asked most.
Ordering
We supply hospitals, clinics, pharmacies, diagnostic centres, healthcare professionals, businesses and individual customers buying for home care. Some professional use products require confirmation that you are qualified to use them.
Yes. Wholesale and volume pricing is available for most products. Use the Request a Quotation form with your product list and quantities and our sales team will send you a formal quotation.
Yes. Register for an account and select your organisation type, then contact our sales team to apply for credit terms. Approved accounts can order against a purchase order number.
Quotations
Open the Request a Quotation page, enter your contact and company details and list the products and quantities you need. You can also request a quote directly from any product page. You will receive a quotation with a reference number and a validity date.
Yes. Once you accept a quotation from your customer portal our sales team converts it into a sales order and issues an invoice with the agreed pricing.
Payment
We accept cash on delivery, bank transfer and card payment on invoice. Approved business customers can apply for a credit account with agreed payment terms.
Yes. Invoices support partial payment. Your customer portal shows the paid amount, the outstanding balance and the payment history for every invoice.
Delivery
In stock items are usually dispatched within one to two working days. Bulk orders and special order items are confirmed with a delivery date at the point of order.
Sign in to your account and open Order History. Each order shows its current status from pending through to delivered, together with any tracking reference we have added.
Products
Yes. We source from established manufacturers and authorised distributors, and every delivery is checked on receipt. Batch and expiry details are recorded for applicable products.
Yes. Medical equipment is supplied with the manufacturer warranty. Warranty details are confirmed on your invoice and our support team handles warranty claims on your behalf.
Returns
Unopened and unused goods can be returned within 7 days of delivery. Sterile items with a broken seal and opened disposables cannot be returned for hygiene reasons. See our Return and Refund Policy for full details.
Still have a question?
Our team answers product, pricing and delivery questions directly.
Contact Us +880 1896-274605 WhatsApp