Our Commitment
We want you to be satisfied with every order. If something is not right, contact us and we will put it right quickly.
Return Window
Unopened and unused goods in their original packaging may be returned within 7 days of delivery. Please contact us before returning any item so that we can issue a return reference.
Items That Cannot Be Returned
- Sterile products where the packaging has been opened or the sterile seal broken.
- Single use disposables and personal protective equipment once opened.
- Products stored outside the manufacturer conditions, including cold chain items.
- Special order or custom sourced items, unless faulty.
Damaged or Incorrect Goods
If goods arrive damaged, incorrect or short, report it within 48 hours of delivery with photographs where possible. We will arrange a replacement or a full refund including delivery cost.
Faulty Equipment
Equipment covered by a manufacturer warranty will be repaired or replaced in line with the warranty terms. Contact our support team with your invoice number and a description of the fault.
Refunds
Approved refunds are issued to the original payment method within 7 to 10 working days of the returned goods being received and inspected. Where an item is returned for reasons other than a fault, the original delivery charge is non refundable.
How to Start a Return
Contact our customer support team with your order number, the product name and the reason for return. We will confirm the return address and reference number.